PRIVACY POLICY

Last Updated: 09-June-2026

4.1 INTRODUCTION

This Privacy Policy explains how LilBay collects, uses, stores, and protects personal data when users access or use the Platform.

The Platform operates three service models:

  • Dropshipping Marketplace
  • Ecommerce Marketplace
  • Classified Ads Marketplace

Each model processes data differently as described below.

4.2 INFORMATION WE COLLECT

4.2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Business registration details (for sellers)

4.2.2 Verification Data

  • KYC documents (ID, passport, or business license)
  • VAT/GST registration details (for ecommerce sellers)
  • Bank account details for payouts

4.2.3 Transaction Data

  • Orders and purchase history
  • Payment status (processed via secure third-party providers)
  • Refund and dispute records

4.2.4 Technical Data

  • IP address
  • Device type and browser information
  • Cookies, SDKs, and tracking technologies
  • Usage analytics and behavior data

4.2.5 Classified Ads Data

  • User-generated listings
  • User-to-user messages (where enabled)
  • Interaction and engagement data

4.3 HOW WE USE YOUR DATA

We use collected data to:

  • Process orders, payments, and payouts
  • Verify identity and business legitimacy
  • Enable tax and VAT compliance
  • Provide customer support
  • Detect fraud, abuse, and security risks
  • Improve platform performance
  • Personalize user experience and recommendations

4.4 DATA USAGE BY SERVICE MODEL

4.4.1 Dropshipping Marketplace

Data is used to:

  • Process orders and escrow payments
  • Coordinate suppliers and logistics
  • Enable tax calculation and compliance where required
  • Automate order fulfillment processes

4.4.2 Ecommerce Marketplace

Data is used to:

  • Verify business sellers and VAT status
  • Process transactions and escrow payments
  • Calculate and display applicable taxes
  • Manage seller payouts and deductions

4.4.3 Classified Ads Marketplace

Data is used to:

  • Enable listing creation and visibility
  • Facilitate communication between users
  • Improve search and discovery

The Platform does not control or guarantee user-to-user transactions.

4.5 DATA SHARING

We may share data with:

4.5.1 Service Providers

  • Payment processors
  • Logistics and shipping partners
  • Cloud hosting providers
  • VAT/tax verification systems
  • Analytics and fraud prevention tools

4.5.2 Legal Authorities

We may disclose data where required by:

  • Law enforcement
  • Tax authorities
  • Regulatory bodies

4.5.3 Risk & Fraud Prevention

Data may be shared with internal or external systems for:

  • Fraud detection
  • Risk monitoring
  • Compliance enforcement

4.6 COOKIES & TRACKING TECHNOLOGIES

We use cookies, SDKs, and similar technologies to:

  • Maintain user sessions and authentication
  • Improve platform performance
  • Analyze usage and traffic patterns
  • Personalize content and recommendations

These may include:

  • Essential cookies (required for functionality)
  • Analytics cookies (performance tracking)
  • Preference-based cookies (user experience improvement)

Where required by law, we obtain user consent before enabling non-essential cookies.

Users may manage cookies via browser settings, but some features may be affected.

4.7 DATA STORAGE & SECURITY

We implement appropriate technical and organizational measures including:

  • Encryption of sensitive data
  • Secure payment infrastructure
  • Role-based access control
  • Continuous monitoring and security audits

No system can guarantee absolute security.

4.8 DATA RETENTION

We retain data only as long as necessary for:

  • Legal and regulatory compliance
  • Tax obligations
  • Dispute resolution
  • Transaction and account history

After this period, data is securely deleted or anonymized.

4.9 YOUR RIGHTS (GDPR / EU / UAE PDPL)

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

Requests can be submitted via:

4.10 THIRD-PARTY SERVICES

We use third-party providers for:

  • Payments
  • VAT verification
  • Analytics
  • Hosting and infrastructure

Each provider operates under its own privacy policy.

4.11 INTERNATIONAL DATA TRANSFERS

Your data may be processed in:

  • European Union (EU)
  • Sweden (LilBay entity jurisdiction)
  • United Arab Emirates (SalaamGCC entity jurisdiction)
  • Other regions where service providers operate

Appropriate safeguards are applied for cross-border data transfers.

4.12 PLATFORM ROLE DISCLAIMER

Data processing varies by service model:

  • Dropshipping: Platform manages full transaction lifecycle data
  • Ecommerce: Platform processes data; sellers remain responsible for commercial compliance
  • Classified Ads: Platform facilitates listing and communication only

4.13 CHILDREN’S PRIVACY

The Platform is not intended for users under 18 years of age. We do not knowingly collect data from minors.

4.14 CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Continued use of the Platform means acceptance of updates.

4.15 CONTACT INFORMATION

For privacy-related concerns: